I HAVE
A CONTACT. OFF THE RECORD
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Content Removal and Complaints Process

Last updated:

I Have a Contact displays certain publicly available Instagram-related information supplied through third-party services.

This process explains how to raise concerns about content displayed through I Have a Contact.

I Have a Contact:

  • is not Instagram
  • does not control the original Instagram account
  • cannot change or delete content from Instagram
  • may be able to stop displaying or caching information through this service
  • may require the original content to be addressed directly with Instagram or the original publisher

You may request review where you believe displayed content:

  • concerns your personal information
  • is unlawful
  • infringes copyright or another legal right
  • creates a serious safety concern
  • is misleadingly associated with you
  • should no longer be displayed
  • remains visible after removal from the public source
  • involves another legitimate concern

Submitting a request does not guarantee removal.

Use .

Choose:

“Content removal”

Include:

  • the Instagram username
  • a clear description of the content
  • where the content appears in I Have a Contact
  • why the content should be reviewed
  • your connection to the content
  • a safe way to contact you
  • any relevant public URL, where available

Do not submit:

  • Instagram passwords
  • access tokens
  • payment-card details
  • unnecessary identity documents
  • unrelated sensitive information

We may request reasonable information to confirm:

  • your identity
  • your authority to act
  • your connection to the content
  • the rights you rely upon

Do not send government identity documents unless specifically requested through an appropriate secure process.

We may:

  • acknowledge the request with a reference code
  • request clarification
  • check whether the content remains publicly available
  • expire or remove cached data
  • restrict display through the service
  • preserve information required for legal or security purposes
  • decline requests that are unsupported, abusive or outside our control

If there is an immediate threat to safety, contact emergency services or the appropriate local authority.

The support form is not an emergency service and is not monitored continuously.

For copyright concerns, provide:

  • identification of the protected work
  • identification of the material complained about
  • your relationship to the rights holder
  • contact information
  • a good-faith explanation
  • any supporting public source

False or misleading claims may be rejected.

For requests concerning your personal information, explain:

  • what information is involved
  • why you believe the information concerns you
  • the action requested

The request will be handled consistently with the Privacy Policy and applicable law.

Possible outcomes include:

  • removal from application display
  • cache expiry
  • correction where technically available
  • refusal with an explanation
  • a request to contact Instagram or the original publisher
  • preservation where legally required

If you disagree with an outcome:

  • reply using the original support reference
  • explain why reconsideration is requested
  • provide any new relevant information

Legal and regulatory rights remain available where applicable.

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