I HAVE
A CONTACT. OFF THE RECORD
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Billing, Cancellation and Refund Policy

Last updated:

I Have a Contact offers monthly paid memberships.

Pro:

  • US$4.99 per month
  • 25 profile searches per UTC day
  • ad-free experience

Pro+:

  • US$8.99 per month
  • 50 profile searches per UTC day
  • ad-free experience

Plan features and prices are displayed before purchase.

Payments are processed by Stripe.

I Have a Contact does not store full payment-card numbers or card security codes.

Stripe Checkout is used for new subscriptions.

Stripe Customer Portal is used for plan changes, billing management and normal subscription cancellation.

Paid subscriptions renew monthly until cancelled.

By subscribing, you authorise Stripe to charge the applicable recurring amount and any applicable taxes at each renewal.

Paid users can change plans through Stripe Customer Portal.

Where configured, Stripe may:

  • apply an upgrade immediately
  • calculate a prorated charge
  • schedule a downgrade
  • show the applicable amount before confirmation

The verified Stripe subscription state is the source of truth.

You may cancel through Manage subscription.

Unless Stripe indicates otherwise, a normal scheduled cancellation allows paid access until the end of the current billing period.

No further renewal should occur after the cancellation becomes effective.

Deleting a paid account:

  • immediately cancels the active subscription
  • immediately ends application access
  • deletes the account and associated application data
  • does not automatically refund unused time in the current billing period

Review the deletion warning before confirming account deletion.

Refund requests are assessed case by case.

Examples that may be considered include:

  • duplicate billing
  • an incorrect charge
  • a material service failure
  • billing after confirmed cancellation
  • another circumstance requiring a remedy under applicable law

We do not generally provide automatic refunds for:

  • unused searches
  • unused subscription time after voluntary account deletion
  • changing your mind
  • failure to cancel before renewal
  • inability to access private Instagram content
  • unavailable third-party content
  • temporary provider outages that do not create a mandatory refund right

Nothing in this policy limits rights or remedies that cannot lawfully be excluded, including rights under the Australian Consumer Law.

Search usage already consumed during the current UTC day is retained after an upgrade.

Example:

  • a Pro user has used 25 searches
  • the user upgrades to Pro+
  • the Pro+ daily limit becomes 50
  • 25 searches remain for that UTC day

An upgrade does not reset usage to zero.

If a payment fails:

  • Stripe may retry the payment
  • access may be restricted
  • the subscription status may change
  • the user may be asked to update payment details through Stripe

Do not submit card details through .

Use and select:

“Billing and subscription”

Include:

  • the issue
  • date of the charge
  • membership plan
  • support reference from earlier correspondence, if applicable

Do not include full card details.

Prices are presented in the currency displayed by Checkout.

Taxes may be collected where required.

Prices or plan features may change for future billing periods.

Where required, notice will be provided before a change affects an existing subscription.

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